FREQUENTLY ASKED QUESTIONS
Get the most out of your Jackpot Lounge Casino journey. If you can’t find the answers you seek, feel free to contact us via live chat or email support!
We offer a simple 3-step process to register and we are thrilled you have chosen Jackpot Lounge Casino as your online casino of choice. To register an account, navigate to the 'Sign Up' button, located at the top of this page, and simply follow the on-screen prompts.
To open a Jackpot Lounge Casino account, you will need to abide by a few requirements such as:
• You are at least 18 years old and/or above the legal age to gamble in your residential jurisdiction.
• You are allowed to enter a legally binding contract without limitations.
• You currently reside in a country that permits online gambling.
• For more, see 'Terms and Conditions'
As a responsible gambling organization, we endeavor to ensure your experience at Jackpot Lounge Casino is as entertaining as possible, but we need to ensure your profile is legitimate in all manners. Once you open an account, we will run a series of verification checks such as;
- Age confirmation: The general legal age to gamble is 18+. Electronic age verification checks will be conducted to confirm you are of legal age to engage in online gambling.
- We may use third-party agencies to confirm your age, identity, address, payment details or any other information that you provide to Jackpot Lounge Casino against public or private databases.
The verification process is to satisfy our license obligations, routine security checks and to safeguard the integrity of your account. For further details on the verification process, please refer to ‘Website Terms and Conditions'.
You can only open one active Jackpot Lounge Casino player account.
Jackpot Lounge Casino uses three main data collection methods being;
- Direct interactions: This captures the personal information you provided when you completed online forms such as the registration process form and competition sign-ups, by providing permission to receive marketing collateral and/or any other online feedback documentation.
- Automated technologies or interactions: During your virtual interaction with the Jackpot Lounge Casino website, we will record information about you using monitoring tools such as cookies and server logs. You can review the Cookie Notice here to learn more about the information we collect, our legal obligations and your statutory rights.
- Third parties or publicly available sources: We may record your personal data from various third parties and public sources for crime prevention methods and/or as part of the Responsible Gambling procedures.
For a complete explanation of the processes we undertake with your data, please refer to our Privacy Policy and the Website Terms and Conditions.
Restricted Countries Include:
Afghanistan, Albania, Algeria, American Samoa, Angola, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Cambodia, Cameroon, Cayman Islands, China, Congo, Congo, Democratic Republic of, Côte dIvoire, Cuba, Denmark, Ecuador, Estonia, Ethiopia, France, Germany, Ghana, Gibraltar, Greece, Guam, Guyana, Haiti, Hungary, Iceland, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kenya, Lao Peoples Democratic Republic, Latvia, Lithuania, Mali, Martinique, Mauritius, Monaco, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Netherlands, Nicaragua, Nigeria, North Korea, Northern Mariana Islands, Pakistan, Palestine, State of, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Réunion, Romania, Russia, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Sudan, Spain, Sri Lanka, Sudan, Switzerland, Syria, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Vanuatu, Venezuela, Vietnam, Virgin Islands (U.S.), Yemen, Zimbabwe
Jackpot Lounge Casino has legal, regulatory, and social obligations to prevent and protect individuals against problem gambling. We value all players who have chosen Jackpot Lounge Casino as their preferred online gambling portal and, as such, we endeavor to create an entertaining yet safe and supportive casino platform.
As part of our Malta Gaming Authority (MGA) licensee responsibilities, we have implemented a series of best practices and protocols to ensure the well-being of our players. These measures include but are not limited to:
- Self-Imposed Deposit Limits: You can set daily, weekly, or monthly deposit limits which will help you to manage your gambling behavior.
- A Reality Check (Set Timer): This allows you to keep track of the time you have spent gambling, together with providing you with an overview of your net winnings for that session.
- Time-Out (Take a Break): You may temporarily block yourself from gambling at Jackpot Lounge Casino for a period of twenty-four (24) hours up to six (6) weeks, should your gambling behavior prove to be concerning.
- Account closure: You can close your account at any time should you feel the need to temporarily discontinue your account. At your request, you can re-open a previously closed casino account, unless the account was closed due to problem gambling.
- Self–Exclusion: If you feel you are at risk of developing a gambling problem or believe your gambling behavior is impacting your personal and/or professional lifestyle, we offer a ‘’self-exclusion’’ option whereby we will prevent you from using your casino account for a specific period, as requested by you. You are also able to request that your account be self-excluded for an indefinite period.
The above tools are only a few of the many practices that form part of our Responsible Gambling obligations, and we encourage you to read our comprehensive ‘’Responsible Gambling’’ policy, which details all the Responsible Gambling practices and tools we provide.
We encourage you to gamble responsibly and, in an effort, to encourage positive and healthy gambling behaviour, we have partnered with organisations to assist players whose gambling behaviour may be problematic. These organisations include the following:
- Gambling Therapy – A global organisation that provides online support for problem gambling. To learn more, please visit www.gamblingtherapy.org.
- GamBlock – This is an online software that is designed to block all access to online casino sites. To learn more about the program, please visit www.gamblock.com
If you feel your gambling behaviour may be problematic, we encourage you to contact our Support Team, who will assist you in accessing problem gambling tools and resources for further support.
