PROTECTION TOOLS
As part of our mission to promote Responsible Gambling we offer a number of player protection tools to encourage you to play responsibly. Further details on how to activate or use these player protection tools are set out below.
Our objective is to ensure that our players enjoy our services in a safe, secure and supportive manner.
Deposit Limits:
You can set daily, weekly or monthly deposit limits. You can increase this limit but will have to wait 24 hours for it to come into effect. You will also be required to confirm the increase by clicking a confirmation link that will be emailed to you after the 24-hour period has passed. You can decrease your limits whenever you want, and they become active immediately. To set or change your deposit limit, click here.
Reality Check (Set Timer):
A reality check allows you to keep track of the time you have spent gambling, together with providing you with an overview of your net winnings for that session. You can set a time reminder when you are playing, and this can be up to any time you specify. The reality check can be activated directly from the Homepage, or from within My Account, Responsible Gambling section when you are logged into your account.
Session Limit:
You can also add a session limit. This will automatically and immediately log you out of your account once the selected duration is reached. To change your session duration limit, click here.
Time-out (take a break):
You may temporarily exclude yourself from the Website for a period from twenty-four (24) hours up to six (6) weeks by clicking here and selecting your required time out duration period. On confirming the time out duration period your account will be immediately suspended, and it will not be possible to login to your account until the selected duration has expired. Should you wish to undo your time out period, you may request this, however, please note that there is a 24-hour cool-off period for this to come into effect.
Account closure:
You can close your account at any time for any reason using our standard account closure by simply contacting our Customer Support team. Please note that an account closed under our standard account closure can be reopened at any time by contacting our Customer Support team. If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider self-exclusion instead of account closure.
Self-Exclusion
Self-exclusion is a formal process whereby you request us to prevent you from being able to access your online account for a period of time. We offer time frames of 6 months, 1 to 5 years. Under such an agreement we will freeze your account preventing access to your account. Open bets remain on your account statement, any winnings will be paid out. Any balance remaining in your account will be refunded to you.
To initiate self-exclusion, please click here. If you are unable to complete the automated process yourself, then you must contact Customer Support and request that they apply the self-exclusion for you and that you attempted the automated process and that you want us to manually self-exclude you – please note that if you request assistance via email to self-exclude that this will be not be instantaneous, and we will confirm once it has been done. Unless you state otherwise, the self-exclusion period will be set at six months.
For further information around how to gamble responsibly please visit our Responsible Gambling page found here.
